Help Desk Support Specialist

South Pasadena, CA
Full Time
HQ - Operations
Mid Level

🌟 Join Our Dynamic IT Team at TES HQ in Los Angeles! 🌟

Join our team as a Help Desk Support Technician and be the hero behind the scenes! If you're passionate about solving tech problems, providing top-notch customer service, and making a real impact, we want to hear from you!

Our Desk Help Support Specialist provides technical assistance and support related to computer systems, hardware, and software. At TES, you will be a part of the solution, helping us achieve goals which allow all of our clients to learn and thrive. 


💼 DESK HELP SUPPORT SPECIALIST

💰  $28.25 - $36.76/hr*

*Salary range is contingent upon relatable experience, credentialing/certification, education, and use of a second language in your role (50% of the time).

🚀 Why Join Us? 

  • Competitive Total Compensation Package
  • Merit-based Annual Raises
  • Excellent Mentorship Program & Exceptional Training Programs
  • Opportunities for Professional Growth & Advancement
  • Comprehensive Benefits including Health, Dental, & Vision Insurance
  • Generous Paid time off & Retirement Plans

🎯 Expectations:

  • monitor and respond quickly to incoming IT-related tickets.
  • maintain computer systems and act as support if any system goes down.
  • support PCs, laptops, printers, servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • provide telephone/Zoom technical support for remote users may include but is not limited to answering questions regarding browser software, remote access, printers, etc.
  • follow-up with users to ensure issues are resolved before closing tickets.
  • provide support in testing and deployment of new applications and systems.
  • maintain passwords, data integrity, and file system security for the computing environment.

Minimum Requirements:

  • High School Diploma
  • 1-2 years of experience 
  • Experience with application software including Microsoft Office Suite and Outlook
  • Support experience with Window 7 & Windows 10 desktop environments
  • Knowledge of network printing, scanning, and internet technologies
  • Access to reliable transportation & the ability to travel to more than one site on any given day and hold appropriate automobile insurance with limits that allow driving a personal vehicle for work (25/50k liability coverage)
  • Clear TB test 
  • Clear Background Check through DOJ/FBI

🌈 Environment & Physical Qualifications:

  • Varied work environments, including classrooms, clinics, and homes
  • Moderate to loud noise levels and physical demands may vary
  • Working with individuals exhibiting diverse behaviors and needs

Ready to make an impact? Apply now and become part of our transformative team! #SpecialEducation #JoinTES #TechJobs

About TES:

Total Education Solutions (TES) empowers individuals of all abilities through customized education and therapeutic services. Join us in our mission to make a difference in the lives of those we serve!

Total Education Solutions is an Equal Opportunity Employer. We do not discriminate in employment and personnel practices based on race, sex, age, handicap, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above-listed items.

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